Privacy Policy

Your privacy is important to us. This Privacy Policy describes how Moccomade ("we", "our", or "us") collects, uses, and shares your personal information when you visit or make a purchase from moccomade.com (the "Site").

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.
We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:

• “Cookies”
  
  

• “Log files”
  
  

• “Web beacons,” “tags,” and “pixels”
  
  

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. This is referred to as “Order Information.” When we talk about “Personal Information” in this Privacy Policy, we are referring to both Device Information and Order Information.

How Do We Use Your Personal Information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site. Additionally, we use this Order Information to:

• Communicate with you
  
  

• Screen our orders for potential risk or fraud
  
  

• Provide you with information or advertising relating to our products or services, when in line with the preferences you have shared with us
  
  

We use the Device Information that we collect to help us screen for potential risk and fraud and to improve and optimise our Site.

Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store, and we may use Google Analytics to understand how our customers use the Site. You can read more about how Shopify uses your Personal Information here: Shopify Privacy Policy. You can also opt out of Google Analytics here: Google Opt-Out.

Use of Meta Business Tools

We use Meta Business Tools—such as the Meta Pixel and Conversions API—to help us understand how visitors engage with our website and to provide you with more relevant ads on Meta platforms (including Facebook and Instagram).

Information Shared with Meta
When you visit our Site, certain information about your interaction (such as product views or purchases) may be shared with Meta, in accordance with Meta’s Business Tools Terms. This helps us measure ad performance and deliver personalised content.

How Meta Uses This Data
Meta may use the collected data for analytics and targeted advertising purposes. The data is encrypted where possible and handled with respect for user privacy.

Your Control & Choices
You can control your preferences for how your data is used for personalized advertising by:

• Adjusting your ad settings on Facebook or Instagram
  
  

• Opting out via the Digital Advertising Alliance
  
  

• Managing cookies in your browser settings
  
  

By continuing to use our Site, you consent to the use of Meta Business Tools as described in this Privacy Policy.

Use of TikTok App via Shopify

We use the TikTok app available through Shopify to help deliver personalized ads and track marketing performance on TikTok. As part of this integration, we may share certain customer data—including contact information, browsing behavior, and purchase events—with TikTok to help us measure ad effectiveness and improve our advertising.

Information Shared with TikTok
The TikTok Shopify integration enables automatic sharing of customer events (like page views, adds to cart, and purchases) and some customer data (such as email addresses or phone numbers) in hashed format for the purposes of ad targeting, reporting, and analytics. This sharing aligns with TikTok’s Data Sharing Terms and privacy practices, which include safeguards to protect user data.

How TikTok Uses This Data
TikTok may use this data to help us reach you with relevant advertising on its platform, and to understand the effectiveness of our marketing efforts. Data shared is hashed (where applicable) and is subject to TikTok’s Privacy Policy.

Your Choices
You can manage your preferences and limit data collection for personalized ads from TikTok by:

• Adjusting your ad settings on TikTok
  
  

• Managing browser cookies
  
  

• Using available industry opt-out tools, such as the Digital Advertising Alliance
  
  

By continuing to use our Site, you consent to the use of TikTok data-sharing tools as described.

Your Rights

If you are a resident of certain territories (such as the EU or UK), you have the right to access the personal information we hold about you, and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us using the contact information below.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes

We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at info@moccomade.com.